People Leader - Covid Clinical

2021-10-26 to 2021-11-30
Whakarongorau Aotearoa
Work Type
Closing Date
Job Description
Contract until June 2022
Join Aotearoa's Covid response
Auckland based
Whakarongorau Aotearoa are seeking an energetic and effective person to join the Covid Clinical team on a fixed-term contract. This is an instrumental position of leadership which directly impacts the morale and excellence of the team.

About the role - Atu mo te mahi

The People Leader is responsible for their team of clinicians delivering an exceptional and comprehensive teletriage experience nationwide. Our service users stretch the length and breadth of Aotearoa, so this diverse and busy role is not for the faint hearted!

This is a key professional and operational leadership role where you will be responsible for leading the daily performance and culture of service excellence throughout every aspect of your team. It combines exceptional coaching and mentoring with clarity of expectations, to ensure your team delivers upon the key performance indicators and the professional regulatory codes of practice.

This role involves working across managerial and clinical tasks as and when required. It is important that you stimulate innovation and identify and implement opportunities for improving quality outcomes for our service users and their whanau.

You will need to work flexibly, and be prepared to go the extra mile, to manage the demands of our COVID service lines and support the team through the challenges that a variable COVID workload can bring.

About you - Pehea koe

We are looking for someone with proven leadership experience who can influence and motivate others in a positive and constructive way, can work effectively with people from a wide range of different cultures, and who always uses sound judgement to communicate and resolve issues effectively.

To carry out this role effectively, you will need the following:

To be a Registered Nurse or Paramedic with a current practising certificate
At least two years management experience, ideally providing operational leadership to large teams
You will be confidently able to hold appropriate coaching, behaviour and performance conversations with team members, have the ability to navigate, support, follow and lead change management initiatives and be confident with technology. You'll also have proven ability to lead process and service delivery improvement along with confident in driving service performance through managing against daily, weekly and monthly key performance indicators.

About us - Ko wai hoki

Whakarongorau Aotearoa are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support and information across a range of health and mental health services including the COVID-19 Healthline. We do this 24 hours a day, seven days a week across seven digital channels.

We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams working from their homes across the country.

Our values - Ō Tātou Uara

Our ambition is to virtually support people of Aotearoa New Zealand to stay well and connect them seamlessly with care when they need it.

Our values underpin all we do, and how we do it:

Do the right thing - Mahia te mea tika
Motivated by quality - Hihiri e te kounga
Passion for better - Ngākau nui ki te pai ake
Shoulder to Shoulder - Pokohiwi ki Pokohiwi
For more information or questions please contact Tori Hall at [email protected] submit your formal application at the link below.
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