The Choice and Partnership Approach (CAPA) is a continuous service improvement model that combines personalised care and collaborative practice when partnering with service users and their family/whānau. Benefits include enhanced effectiveness of service delivery, and improved demand and capacity management.
We want to reflect the essence of CAPA, putting the people we see at the centre of everything we do. This Māori CAPA framework was given to us by Rāwiri Wharemate (who led us as our Kaumātua for many years). It is about the waka, the traditional Māori canoe. It is a metaphor of the journey of life and those that travel with us. The CAPA link is that we join their waka to help them steer to their destination. This whakatauki (proverb) speaks to us, and we hope it speaks to you too...
"Anake, kihai koe e hoe te waka Ki te mahia te neketanga o te moana, he maha nga Kaihoe."
"You do not paddle the waka alone, it takes many paddlers to make the waters shift."