Also known as: Co-production, Co-creation, Experiential co-design
Co-design is an approach attempting to actively involve all stakeholders (e.g. planners, employees, partner agencies, consumers, service users) in the design of processes to help ensure services meet needs and are effective at meeting needs.
Why use co-design?
Often service reviews or planning for new services is designed and based on the experiences and expertise of planners, managers and clinicians. Service users and other sector agencies are often brought in for consultation once the majority of the decisions are made.
Co-design is a method for turning this around and partnering with service users and agencies from the beginning. This assists to ensure closer alignment of service delivery with what will work best for everyone overall.
Many service users have significant knowledge to share about how it feels to experience a healthcare process and staff have extensive knowledge to share on the clinical or technical aspects of care. Together they are able to contribute ideas from their own perspectives and share and learn from each other. This leads to a better understanding of current processes and increases the ability to create more effective improvements for the future.
This step-by-step toolkit was funded by the NZ Ministry of Health. The tools were developed and refined through healthcare improvement projects and have been adapted for use in hospital care, community care and primary care.
We recommend teams visit this website to inform their co-design journey.
Improving healthcare through the use of co-design - Hilary Boyd, Stephen McKernon, Bernie Mullin, Andrew Old (Journal of the New Zealand Medical Association
NZMJ 29 June 2012, Vol 125 No 1357; ISSN 1175 8716 Page 76)