This resource has been developed to assist you with understanding quality improvement principles, techniques, skills and tools for effective service design within mental health and AOD services in Aotearoa New Zealand.

Affinity diagrams provide a method to help make sense of information when there is a lot of mixed data, such as facts, ideas from brainstorms, user opinions and user design issues.

Brainstorming with a group of people is a powerful technique. Brainstorming creates new ideas, solves problems, motivates and develops teams. Brainstorming motivates because it can involve all members of a team/group and gets everyone working together.

Here you will find step-by-step instructions on how to build a swim lane map.

Here you will find information and guidance on building your own Prioritisation matrix.

Here you will find an overview of how to conduct a SWOT analysis.

Here you will find an overview of the fundamentals of run charts and control charts.

Here you will find an introduction to process mapping, as well as a helpful guide to create your own map.

Here you will find information and templates for check sheets and check lists

This page provides an overview of the Fishbone diagram, detailing its uses, creation process, and materials needed for effective implementation.

Here you will find a brief overview of the PDSA cycle, along with resources and templates to support your quality improvement initiatives.

This page outlines the co-design approach in healthcare, focusing on involving all stakeholders to create more effective, inclusive services.