Introduction to quality improvement

Quality Improvement (QI) in healthcare

“The combined and unceasing efforts of everyone -healthcare professionals, patients and their families, researchers, planners, payers and educators - to make the changes that will lead to better health outcomes(health), better system performance (care) and better professional development (learning).” (Batalden and Davidoff, 2007)

This resource has been developed to assist you with understanding quality improvement principles, techniques, skills and tools for effective service design within mental health and AOD services in Aotearoa New Zealand.

Here you will find information on Quality Improvement and links to helpful videos and downloadable resources to help you and your service identify and learn from your service challenges, recognise inefficiencies and find ways to improve systems and processes by doing the right thing, with the right people, at the right time.

Quality improvement tools

  • Affinity tools
  • Brain storming
  • Check sheets
  • Co-design
  • Fishbone diagrams
  • PDSA cycle
  • Prioritisation matrices
  • Process and stream maps
  • Run charts
  • SWOT analysis

What is quality improvement?

Quality Improvement (QI) is based on understanding the system in which we function, the complexities of working with people, the variation of outcomes created by a system and the use of knowledge to influence those outcomes. QI is about problem solving so we can be doing the right thing, right, every time. QI is a proven, effective way to improve practice and processes in healthcare settings by taking opportunities to optimise, develop and streamline to improve practice.

Why is it important?

QI provides a way to improve how we do things so we reduce barriers, mistakes and system flaws, creating more time and resources to instead focus on effective and engaging care with service users.

What does QI mean for our services?

We often hear “change is the only constant” and that we need to be able to respond and adapt to change in our communities as it occurs.

Infant, Child and Adolescent Mental Health and Addiction Services (ICAMHS) aim to engage effectively with young people and their families/whānau, yet teams are continually faced with challenges and unpredictability requiring rapid responses and adoption as different people and situations present. This can impact negatively on the health and wellbeing of people working within the system and the services ability to provide effective support to young people and their family/whānau.

QI provides a way to help us identify and learn from these challenges, recognise inefficiencies and find ways to improve by doing the right thing, with the right people, at the right time.

How do we use it?

Quality Improvement offers a proven methodology for improving processes and care. QI provides the methods and processes to test incremental change before full scale implementation. Once a goal is defined, changes can then be made and monitored by gathering and reviewing measures, developing and testing further change before implementing successful improvements. QI is a continuous process requiring leadership from senior management and should become an integral part of everyone's work regardless of their role to ensure an effective and inclusive culture. All components need to be aligned within organisational strategic objectives and the quality management systems in order to engage effectively in Quality Improvement.

There are a range of QI tools we can use in our services to improve outcomes for whānau, staff and system performance. Within each project, a number of tools and techniques may be useful on their own or in combination with others. No two projects will be identical in their tests of change or the tools and techniques they use, but there will be common situations in which specific tools might be useful.

Learning to understand what and how to use these tools routinely will help to build practical improvement capability within your team and services to support the right thing, with the right people being done at the right time.

References

Institute for Healthcare Improvement

American Society for Quality

Te Tāhū Hauora Health Quality & Safety Commission

Quality Improvement (QI) in healthcare

“The combined and unceasing efforts of everyone -healthcare professionals, patients and their families, researchers, planners, payers and educators - to make the changes that will lead to better health outcomes(health), better system performance (care) and better professional development (learning).” (Batalden and Davidoff, 2007)

This resource has been developed to assist you with understanding quality improvement principles, techniques, skills and tools for effective service design within mental health and AOD services in Aotearoa New Zealand.

Here you will find information on Quality Improvement and links to helpful videos and downloadable resources to help you and your service identify and learn from your service challenges, recognise inefficiencies and find ways to improve systems and processes by doing the right thing, with the right people, at the right time.

Quality improvement tools

  • Affinity tools
  • Brain storming
  • Check sheets
  • Co-design
  • Fishbone diagrams
  • PDSA cycle
  • Prioritisation matrices
  • Process and stream maps
  • Run charts
  • SWOT analysis

What is quality improvement?

Quality Improvement (QI) is based on understanding the system in which we function, the complexities of working with people, the variation of outcomes created by a system and the use of knowledge to influence those outcomes. QI is about problem solving so we can be doing the right thing, right, every time. QI is a proven, effective way to improve practice and processes in healthcare settings by taking opportunities to optimise, develop and streamline to improve practice.

Why is it important?

QI provides a way to improve how we do things so we reduce barriers, mistakes and system flaws, creating more time and resources to instead focus on effective and engaging care with service users.

What does QI mean for our services?

We often hear “change is the only constant” and that we need to be able to respond and adapt to change in our communities as it occurs.

Infant, Child and Adolescent Mental Health and Addiction Services (ICAMHS) aim to engage effectively with young people and their families/whānau, yet teams are continually faced with challenges and unpredictability requiring rapid responses and adoption as different people and situations present. This can impact negatively on the health and wellbeing of people working within the system and the services ability to provide effective support to young people and their family/whānau.

QI provides a way to help us identify and learn from these challenges, recognise inefficiencies and find ways to improve by doing the right thing, with the right people, at the right time.

How do we use it?

Quality Improvement offers a proven methodology for improving processes and care. QI provides the methods and processes to test incremental change before full scale implementation. Once a goal is defined, changes can then be made and monitored by gathering and reviewing measures, developing and testing further change before implementing successful improvements. QI is a continuous process requiring leadership from senior management and should become an integral part of everyone's work regardless of their role to ensure an effective and inclusive culture. All components need to be aligned within organisational strategic objectives and the quality management systems in order to engage effectively in Quality Improvement.

There are a range of QI tools we can use in our services to improve outcomes for whānau, staff and system performance. Within each project, a number of tools and techniques may be useful on their own or in combination with others. No two projects will be identical in their tests of change or the tools and techniques they use, but there will be common situations in which specific tools might be useful.

Learning to understand what and how to use these tools routinely will help to build practical improvement capability within your team and services to support the right thing, with the right people being done at the right time.

References

Institute for Healthcare Improvement

American Society for Quality

Te Tāhū Hauora Health Quality & Safety Commission

Quality Improvement (QI) in healthcare

“The combined and unceasing efforts of everyone -healthcare professionals, patients and their families, researchers, planners, payers and educators - to make the changes that will lead to better health outcomes(health), better system performance (care) and better professional development (learning).” (Batalden and Davidoff, 2007)

This resource has been developed to assist you with understanding quality improvement principles, techniques, skills and tools for effective service design within mental health and AOD services in Aotearoa New Zealand.

Here you will find information on Quality Improvement and links to helpful videos and downloadable resources to help you and your service identify and learn from your service challenges, recognise inefficiencies and find ways to improve systems and processes by doing the right thing, with the right people, at the right time.

Quality improvement tools

  • Affinity tools
  • Brain storming
  • Check sheets
  • Co-design
  • Fishbone diagrams
  • PDSA cycle
  • Prioritisation matrices
  • Process and stream maps
  • Run charts
  • SWOT analysis

What is quality improvement?

Quality Improvement (QI) is based on understanding the system in which we function, the complexities of working with people, the variation of outcomes created by a system and the use of knowledge to influence those outcomes. QI is about problem solving so we can be doing the right thing, right, every time. QI is a proven, effective way to improve practice and processes in healthcare settings by taking opportunities to optimise, develop and streamline to improve practice.

Why is it important?

QI provides a way to improve how we do things so we reduce barriers, mistakes and system flaws, creating more time and resources to instead focus on effective and engaging care with service users.

What does QI mean for our services?

We often hear “change is the only constant” and that we need to be able to respond and adapt to change in our communities as it occurs.

Infant, Child and Adolescent Mental Health and Addiction Services (ICAMHS) aim to engage effectively with young people and their families/whānau, yet teams are continually faced with challenges and unpredictability requiring rapid responses and adoption as different people and situations present. This can impact negatively on the health and wellbeing of people working within the system and the services ability to provide effective support to young people and their family/whānau.

QI provides a way to help us identify and learn from these challenges, recognise inefficiencies and find ways to improve by doing the right thing, with the right people, at the right time.

How do we use it?

Quality Improvement offers a proven methodology for improving processes and care. QI provides the methods and processes to test incremental change before full scale implementation. Once a goal is defined, changes can then be made and monitored by gathering and reviewing measures, developing and testing further change before implementing successful improvements. QI is a continuous process requiring leadership from senior management and should become an integral part of everyone's work regardless of their role to ensure an effective and inclusive culture. All components need to be aligned within organisational strategic objectives and the quality management systems in order to engage effectively in Quality Improvement.

There are a range of QI tools we can use in our services to improve outcomes for whānau, staff and system performance. Within each project, a number of tools and techniques may be useful on their own or in combination with others. No two projects will be identical in their tests of change or the tools and techniques they use, but there will be common situations in which specific tools might be useful.

Learning to understand what and how to use these tools routinely will help to build practical improvement capability within your team and services to support the right thing, with the right people being done at the right time.

References

Institute for Healthcare Improvement

American Society for Quality

Te Tāhū Hauora Health Quality & Safety Commission

Course enrolment
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Downloadable resources

Quality Improvement (QI) in healthcare

“The combined and unceasing efforts of everyone -healthcare professionals, patients and their families, researchers, planners, payers and educators - to make the changes that will lead to better health outcomes(health), better system performance (care) and better professional development (learning).” (Batalden and Davidoff, 2007)

This resource has been developed to assist you with understanding quality improvement principles, techniques, skills and tools for effective service design within mental health and AOD services in Aotearoa New Zealand.

Here you will find information on Quality Improvement and links to helpful videos and downloadable resources to help you and your service identify and learn from your service challenges, recognise inefficiencies and find ways to improve systems and processes by doing the right thing, with the right people, at the right time.

Quality improvement tools

  • Affinity tools
  • Brain storming
  • Check sheets
  • Co-design
  • Fishbone diagrams
  • PDSA cycle
  • Prioritisation matrices
  • Process and stream maps
  • Run charts
  • SWOT analysis

What is quality improvement?

Quality Improvement (QI) is based on understanding the system in which we function, the complexities of working with people, the variation of outcomes created by a system and the use of knowledge to influence those outcomes. QI is about problem solving so we can be doing the right thing, right, every time. QI is a proven, effective way to improve practice and processes in healthcare settings by taking opportunities to optimise, develop and streamline to improve practice.

Why is it important?

QI provides a way to improve how we do things so we reduce barriers, mistakes and system flaws, creating more time and resources to instead focus on effective and engaging care with service users.

What does QI mean for our services?

We often hear “change is the only constant” and that we need to be able to respond and adapt to change in our communities as it occurs.

Infant, Child and Adolescent Mental Health and Addiction Services (ICAMHS) aim to engage effectively with young people and their families/whānau, yet teams are continually faced with challenges and unpredictability requiring rapid responses and adoption as different people and situations present. This can impact negatively on the health and wellbeing of people working within the system and the services ability to provide effective support to young people and their family/whānau.

QI provides a way to help us identify and learn from these challenges, recognise inefficiencies and find ways to improve by doing the right thing, with the right people, at the right time.

How do we use it?

Quality Improvement offers a proven methodology for improving processes and care. QI provides the methods and processes to test incremental change before full scale implementation. Once a goal is defined, changes can then be made and monitored by gathering and reviewing measures, developing and testing further change before implementing successful improvements. QI is a continuous process requiring leadership from senior management and should become an integral part of everyone's work regardless of their role to ensure an effective and inclusive culture. All components need to be aligned within organisational strategic objectives and the quality management systems in order to engage effectively in Quality Improvement.

There are a range of QI tools we can use in our services to improve outcomes for whānau, staff and system performance. Within each project, a number of tools and techniques may be useful on their own or in combination with others. No two projects will be identical in their tests of change or the tools and techniques they use, but there will be common situations in which specific tools might be useful.

Learning to understand what and how to use these tools routinely will help to build practical improvement capability within your team and services to support the right thing, with the right people being done at the right time.

References

Institute for Healthcare Improvement

American Society for Quality

Te Tāhū Hauora Health Quality & Safety Commission

Quality Improvement (QI) in healthcare

“The combined and unceasing efforts of everyone -healthcare professionals, patients and their families, researchers, planners, payers and educators - to make the changes that will lead to better health outcomes(health), better system performance (care) and better professional development (learning).” (Batalden and Davidoff, 2007)

This resource has been developed to assist you with understanding quality improvement principles, techniques, skills and tools for effective service design within mental health and AOD services in Aotearoa New Zealand.

Here you will find information on Quality Improvement and links to helpful videos and downloadable resources to help you and your service identify and learn from your service challenges, recognise inefficiencies and find ways to improve systems and processes by doing the right thing, with the right people, at the right time.

Quality improvement tools

  • Affinity tools
  • Brain storming
  • Check sheets
  • Co-design
  • Fishbone diagrams
  • PDSA cycle
  • Prioritisation matrices
  • Process and stream maps
  • Run charts
  • SWOT analysis

What is quality improvement?

Quality Improvement (QI) is based on understanding the system in which we function, the complexities of working with people, the variation of outcomes created by a system and the use of knowledge to influence those outcomes. QI is about problem solving so we can be doing the right thing, right, every time. QI is a proven, effective way to improve practice and processes in healthcare settings by taking opportunities to optimise, develop and streamline to improve practice.

Why is it important?

QI provides a way to improve how we do things so we reduce barriers, mistakes and system flaws, creating more time and resources to instead focus on effective and engaging care with service users.

What does QI mean for our services?

We often hear “change is the only constant” and that we need to be able to respond and adapt to change in our communities as it occurs.

Infant, Child and Adolescent Mental Health and Addiction Services (ICAMHS) aim to engage effectively with young people and their families/whānau, yet teams are continually faced with challenges and unpredictability requiring rapid responses and adoption as different people and situations present. This can impact negatively on the health and wellbeing of people working within the system and the services ability to provide effective support to young people and their family/whānau.

QI provides a way to help us identify and learn from these challenges, recognise inefficiencies and find ways to improve by doing the right thing, with the right people, at the right time.

How do we use it?

Quality Improvement offers a proven methodology for improving processes and care. QI provides the methods and processes to test incremental change before full scale implementation. Once a goal is defined, changes can then be made and monitored by gathering and reviewing measures, developing and testing further change before implementing successful improvements. QI is a continuous process requiring leadership from senior management and should become an integral part of everyone's work regardless of their role to ensure an effective and inclusive culture. All components need to be aligned within organisational strategic objectives and the quality management systems in order to engage effectively in Quality Improvement.

There are a range of QI tools we can use in our services to improve outcomes for whānau, staff and system performance. Within each project, a number of tools and techniques may be useful on their own or in combination with others. No two projects will be identical in their tests of change or the tools and techniques they use, but there will be common situations in which specific tools might be useful.

Learning to understand what and how to use these tools routinely will help to build practical improvement capability within your team and services to support the right thing, with the right people being done at the right time.

References

Institute for Healthcare Improvement

American Society for Quality

Te Tāhū Hauora Health Quality & Safety Commission

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Frequently asked questions

Is there a cost to attending an event / training or to do an online course?

Whāraurau is funded by the  Government to provide training, however as we have limited funds it is important to let us know if you aren't able to attend. This also allows us to offer your place to someone else. Note: we do not cover the cost of travel or accommodation.

The event or training is face-to-face however the location has yet to be confirmed.

As we like to get things in people’s diaries early, we sometimes open up registrations prior to confirming the exact physical location.  As soon as it is confirmed we’ll let everyone know.

I haven’t received a confirmation email or a Zoom link to the training / event.

Please email coordinator@wharaurau.org.nz outlining the issue you’re having, and we’ll get back to you.

I’m unsure if I meet the pre-requisites noted or that this is the right course for my level of knowledge?

Please send us an email coordinator@whāraurau.org.nz outlining what course you’re interested in and we’ll come back to you.

Will the session(s) be recorded?

We do record some of our trainings/events and if this is the case we will make this clear at the start of the session. If it has been recorded, and you wish to receive a copy please email coordinator@whāraurau.org.nz

I’ve been waitlisted for an event, so when will I find out if I’m attending or not?

We’ll let you know as soon as we can and within time for you to make travel arrangements.

Why do you require my manager’s email?

There may be times where a manager’s consent is required to attend a training, and also if you don’t turn up, we may message them to find out if you’re okay.

What if I can’t make it on the day?

There is a cost to putting on a training or event and so it’s really important we know in advance that you won’t be able to make it.It also means we can offer your place to someone else. So please email coordinator@whāraurau.org.nz.

Will I get a certificate of attendance?

We only provide a certificate of attendance /completion for some of our training courses.

How do I register for a training or event?

Use the ‘Register’ button on the course page that you want to attend. You will be directed to the event page on Eventbrite and click on Reserve a spot.

Are training/events repeated?

If the demand is high enough we'll consider repeating an event/training. We record training/events and a link is available on request. Email: coordinator@wharaurau.org.nz

Are training/events/online courses only for those people working in specific services/organisations?

The majority of our training/events/online courses are open to anyone working with rangatahi | young people who are experiencing mental health or addiction issues. If there is a restriction on who can attend, this will be made clear on the information we provide.

Is there a cost to attending an event/training or to do an online course?

Whāraurau is funded by the  Government to provide training, however as we have limited funds it is important to let us know if you aren't able to attend. This also allows us to offer your place to someone else. Note: we do not cover the cost of travel or accommodation.

Frequently asked questions

How do I access online modules?

Whether or not you have done an online course with us or not, you will have to register for the course you want to do. Once you have completed the registration, you will be sent an email asking you to login. You use your username (email address) and then create a password. If you get stuck, then email coordinator@wharaurau.org.nz.

What do you do with the information I provide when I register to do an online course?

This information is stored in a secure database. We use it to help us report back to our funders, as well as to send you information on other training/events/online courses that may be of interest to you. Please view our Privacy Policy for more information.

What if I sign up but don’t complete the online course?

We know things can get busy and so if you need to take a break that’s fine. We’ll send out a reminder so you don’t forget to come back at a time that’s more convenient.

What do I do if I’ve lost my login or password to the learning management system?

Please email coordinator@wharaurau.org.nz and we’ll help get you back in.

Will I receive a completion certificate?

Yes, at the end of each online course you will receive a completion certificate.

What if I need help?

Email us on coordinator@wharaurau.org.nz outlining the problem and we’ll get back to you.

What happens if I can’t finish the online course / module in one go?

That is fine – our online courses are meant to be self-paced, and you can complete it when you have the time.

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