De-escalation with Dr Chris Taua

Start Date
Thu, 8 December 2022 - 9:00 am
End Date

Whāraurau invites you to attend our:

De-escalation with Dr Chris Taua

De-escalation – effective and safe communication 
This is an interactive scenario-based workshop which focuses firstly on understanding ourselves and those challenging behaviours from others. It then moves onto explore effective ways of managing difficult and/or risky situations and provides participants with necessary verbal skills to de-escalate. 


  • Thinking about the challenges and risks
  • Anger on a continuum and conflict in context
  • The role of trauma in relation to behaviour
  • Reflection on self in the face of behaviours that challenge
  • Staff confidence in managing aggression, distress, and violence
  • The role of communication in de-escalation

Participants will:

  • Identify strategies for self-control in the face of aggressive and/or distressed behaviour Identify why young people become angry or defensive ,and recognise the early warning signs
  • Discuss how trauma impacts and influences behaviour
  • Describe a range of assertive techniques in order to help people regain control
  • Discuss the importance of debriefing following challenging situations
  • Copies of learning materials will be emailed to contractor for distribution to participant five days before workshop

This event has taken place already.

Dr Chris Taua

Chris is a registered nurse by profession with a background in mental health. She has over 25 years experience in health/disability sectors.

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